Vast experience in Chargeback, Settlement and Reconciliation | Learn more about Charles Asuquo’s work experience, education, connections & more by visiting their profile on LinkedIn Aug 31, 2023 · The Moniepoint Microfinance Bank team's expertise in building banking solutions is evident in its personal banking app with the introduction of a new card dispute resolution system. Issuing and Activating Cards for Moniepoint Business Owners. User-friendly operating system for seamless navigation. Need a business loan? Moniepoint offer a variety of loans for businesses of all sizes and stages. Address: Oyo-Ibadan Road, Idi-Agba, Ilora, Oyo. Interview. - Responsible for resolving interbank financial dispute on behalf of customer using enterprise software such as master com, arbiter, financle. Dispute Resolution. Redundant systems: how Moniepoint engineers for financial inclusion. Since 2019, Moniepoint’s technology has powered over 2 million businesses, offering all the payment, banking, credit and business management tools they need to succeed. if you need further help, please reach out to m Access Bank Plc. -Undertake formal investigation, including assessment of information and communicate the outcome of Moniepoint Inc. Payments. That sounds ironic (why have a legal team if you want to avoid court cases?) but stay with me. Read more about this company . View mutual connections with - Resolve issues Seamlessly. Next . Our model gets smarter over time as more people share salaries on Your business is ready for the next level. • Ensure timely close of all escalations especially disputes that require resolutions from Experience banking that works. Having a product that is used by millions of businesses means that it’s inevitable that we’ll get some complaints. You need to LOG DISPUTE to hasten the reversal process. This system will enable users to log disputes for failed card transactions, and track them till they get a full reversal, thus giving Nigerians control over dispute Jun 26, 2024 · Open your Moniepoint App and log in to your account. - Keeping accurate records and details of disputes and resolution for management use. Victory Okoyomoh. May 8, 2023 · Litigation & dispute management. • Intercommunicate with our Business Owners/agents to resolve failed card transfer transactions. - Utility Bill Payments. They get to follow up on the complaint until a full reversal is done. . The ₦21,500 covers a ₦10,000 caution fee, ₦10,000 logistics fee, and ₦1,500 insurance fee for 1 year. Username For this stage of the interview process, we will evaluate your technical prowess and problem-solving abilities through a technical assessment or case study, depending on the specific role you are applying for. Get a debit card from the bank that provides Nigeria’s most trusted POS terminals. 20 followers 20 connections See your mutual connections. '. Within the 'Earn Money' section, locate and select 'Earn from referrals. Fund your account and pay for the terminal. ) Jul 2022 - Present 1 year 11 months. Retry Logout Logout Team Lead, Reporting and Recovery⋅ Moniepoint Inc. London Area, United Kingdom. SEND MONEY, BUY AIRTIME AND GET A DEBIT CARD. . We give you the money you need to grow your business and pay back quickly so you can reinvest in what matters most. Initializing Jul 21, 2023 · Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. About this course and effectively implement the Moniepoint Inc. Mar 28, 2023 · Kindly note that only withdrawal/card payment transactions that fail with the below responses are eligible to be logged for reversal: Response received too late (68) Issuer or switch inoperative Sep 26, 2022 · How to log debit complaint on moniepoint POS (get refund for your customers fast)i hope you enjoy this video. Monnify is a payment gateway for businesses to accept payments from customers, either on a recurring or one-time basis. Bemigho Awala Issuing and Activating Cards for Moniepoint Business Owners. was founded with the vision to create a society where everyone experiences financial happiness. Apply now and get the funding you need to grow your business! Oct 17, 2022 · Moniepoint restricted my account. This system will enable users to log disputes for failed card transactions, and track them till they get a full reversal, thus giving Nigerians control over May 23, 2024 · LinkedIn: Moniepoint Nigeria. Workplace Behaviour Policy. No queues, no paperworks, instant alert notification. Business Banking . Transfer, save, invest, and much more. Grow your career. Within the Moniepoint Business Banking app you can create your business bank account in minutes, receive or send money instantly, buy airtime, pay bills and request expense cards & POS terminals in less than 48h, on top of working capital loans for your convenience. • Conduct daily checks to verify that all reports are correctly uploaded, and outstanding issues are escalated promptly. Input their email address and phone number. Enjoy instant transfers, receive money, send money, buy airtime all from one app. I leverage my analytical skills and data analysis certification from Google to identify patterns, trends, and risks, and to recommend solutions and In such cases, it is important to contact Moniepoint’s customer support and provide them with the necessary details to resolve the dispute promptly. This document specifies the process for handling disputes on the Monnify Payment Gateway as well as the TATs attached to the process. This course is designed to help you understand and implement the standards of acceptable workplace behavior. ) · Education: University of Maiduguri · Location: Lagos. You can then provide your business name and set up a PIN for managing your account. Aug 17, 2023 · Upon launch, users can log disputes for failed card transactions. • Daily Engagement with Telco Feb 27, 2024 · Moniepoint is an all-in-one digital financial services platform for businesses in emerging markets. Launch the application. Parties. POS Payments Everything you need, right at your fingertips. How do I cash out my Referral earnings Mar 30, 2023 · Kindly note that when a POS transfer is declined, the money is reversed back to the account of the sender. Liked by Eyo Effiwatt, ACA. Face Authentication using SmileID. Provide your Bank Verification Number (BVN) and KYC details, and start face & ID verification. The primary task of our legal team is to avoid litigation. You will see your current KYC level and the steps required to reach the next level. Now, it extends beyond that. - Request a savings plan from the app. • Ensure the timely review and prompt upload of outstanding settlement reports by the team. Moniepoint Ranks 2nd on the Financial Times’ List of Africa’s Fastest Growing Companies. We activate a new terminal every 30 seconds; what this means for digital payments in Africa’s largest economy. Get verified. Account Management. As recent graduate, I look forward to growing Business Banking . Swift dispute resolution is available on demand. Referrals and Rewards. Job Type Full Time; Qualification BA/BSc/HND 12 Things You Need To Know About The Moniepoint MPOS. In their purest form, erroneous transfers involve innocent customer or bank teller errors, such as typing the wrong bank account number, selecting the wrong recipient from the saved beneficiary, or typing/writing 10,000 instead of 1,000. • Resolve dispute claims, recoups and refunds. Moniepoint is one of the sponsors of this year’s Big Brother Naija, a reality show. (Formerly TeamApt Inc. I believe myself to be reliable, goal oriented and hardworking, willing to learn new skills on my own This course equips compliance champions with the knowledge and skills necessary to uphold regulatory standards, manage customer relationships and safeguard essential customer data. You will learn how to contribute to a respectful, inclusive, and productive work environment, aligned with the company's values. Policy Acknowledgement . Select the specific account you wish to close. Background Check Policy Aug 11, 2023 · Yow were debited for a card transaction via ATM machine, POS or web. Fund your newly created Business Account with a minimum of ₦21,500 for the POS Terminal and complete the request. Just make sure your withdrawal transactions add up to at least 150,000 naira, and you’ll be fine. Apr 2, 2023 · Kindly follow the steps below to view your transactions from the dashboard. Moniepoint restricted my account, I reached out to customer care on call nobody answer me,I also messaged them on WhatsApp someone finally answer me and I told her I am under age and did not have bvn she told me to wait for 24hrs they will unrestrict my account but they didn’t and none of the customers care reply me again or pick call,also I am a student View Beatrice’s full profile. Jul 1, 2024 · Moniepoint is the best banking solution for your banking needs. Navigate to the section displaying your savings plans. Our team is here to ensure that your concerns are addressed promptly. Odim is a customer satisfaction expert, with in-depth knowledge of dispute resolution, and proven expertise in resolving customer complaints while escalating technical issues to relevant units and ensuring prompt resolution. Jun 2019 - Jul 2022 3 years 2 months. Initializing Customer Support Specialist. By doing so, Moniepoint hopes to give Nigerians absolute control over dispute resolution. Nigeria. Can't find what you're looking for? Ask us anything Submit a request Dispute Resolution Officer at Moniepoint inc · My career objective is to achieve excellence in whatever I do and provide high-level services with great integrity, loyalty and diligence that will enable me become an asset to any organization as an organized, disciplined, committed individual. May 2023 - Jan 2024 9 months. 3. From working capital loans, POS machines and business expense management, we provide complete banking solutions. Didi Uwem. Maintain customer service Can't find what you're looking for? Ask us anything Submit a request I did a successful withdrawal/card payment but the value is yet to reflect in my wallet. Call to action. Oct 19, 2023 · NCC, Moniepoint, Back NITRA FINTECH Forum. Nov 2023 - Present 8 months. Start Course. Tired of the usual bill payment process? Moniepoint makes it easy to settle your utility bills. Phone Number. • Provide excellent customer service to internal and external clients to positively affect company standards of service. Enter the desired withdrawal amount. Job Type Full Time; Qualification BA/BSc/HND I interviewed at Moniepoint in 4/1/2024. How can I view the list of tasks the person I referred needs to carry out so that I can earn money? How long does a referral campaign lasts for? What can I do if a personal banking customer forgot to use my referral code during sign up? How to use the referral code during sign up. We are the parent company of TeamApt Limited, a Central Bank of Nigeria (CBN) licensed Switch and Processor Business Banking . • Develop and maintain cordial relationship across product, engineering, data science and business. Aug 18, 2023 · The Moniepoint Microfinance Bank team’s expertise in building banking solutions is evident in its personal banking app with the introduction of a new card dispute resolution system. Select username & password. Architectural principles - performance, scalability. • Managed dispute functions for airtime top-up failure, Bill payment for our customer. Select the specific plan from which you wish to make a withdrawal. • Negotiate the resolution of disputed card transaction between cardholders and merchants. Enroll today. It's crucial because it safeguards your financial activities, prevents fraud, and ensures compliance with regulations, all while prioritizing your safety and trust in our services. Please try again after a while. It doesn’t end there. As the industry media body, the Nigeria Information Technology Reporters Association (NITRA), prepares for its stakeholders engagement event, the NITRA Jul 2, 2024 · I interviewed at Moniepoint in 1/4/2024. This Policy discloses our data protection practices on our Mar 24, 2022 · Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. The possible parties in a transaction are as follows: Payer:The individual or organisation who initiated a payment to a merchant on Monnify. • Daily download of a report on Extraswitch for internal settlement and reconciliation and customer refunds. Dispute Analyst at Moniepoint Inc. This feature empowers users to report disputes arising from unsuccessful card transactions and track them until a full resolution is achieved, putting Nigerians in Dec 13, 2023 · Demilade Egbowon. Please note that if we receive a settlement for the transaction, the customer will get a reversal within 24-48 working hours. Moniepoint allows you to open a savings plan that matches your saving needs. Expense Cards. Updated December 13, 2023 19:49. ] · Experience: Moniepoint Inc. A Personal Banking customer can input a referral code during the sign-up process on the Moniepoint Personal Banking App by following these steps: Download the Moniepoint Personal Banking application from the Google Play Store or the Apple Appstore. Mar 17, 2024 · Moniepoint is an all-in-one digital financial services platform for businesses in emerging markets. Moniepoint offers a unique feature that allows you to settle disputes directly from the app. If not, Access your Moniepoint account to manage business banking, savings plans, POS terminals, and resolve payment disputes. Jun 27, 2024 · Updated June 27, 2024 09:20. Click on “Sign Up”. POS Terminals. Hackerrank test - java, database, data structures & 2 programming questions 2. Aug 17, 2023 · TL;DR: Moniepoint’s personal banking solution offers reliable debit cards to over 33 million Nigerians using its terminals monthly, with an easy dispute resolution system that ensures funds reversal for failed card transactions. Moniepoint Inc. Moniepoint Business banking helps you grow your business. • Trained and mentored top Customer service Sep 12, 2023 · Notably, Moniepoint Microfinance Bank’s expertise in banking solutions is evident in its personal banking app, which introduces an innovative card dispute resolution system. On the dashboard, locate and click on the menu icon in the top left corner. Initializing Enjoy a business solution designed to help you grow. •Focused and solution-oriented professional with experience in the financial sectors. There are 3 rounds 1. Start learning now. Managing Beneficiaries for Instant Transfers In this course, you would learn how to teach BOs the setup process for adding and deleting beneficiaries for instant transfers, enabling quick money transfers to designated accounts. Open an account. To withdraw from your Flexible Savings, Monielock, or Fixed Deposit plans, follow these steps: Access your Moniepoint account dashboard. Disputes. To close your Moniepoint Account: Log in to your dashboard and access settings by clicking on the photo icon located at the top left corner of the screen. Compatibility with all types of cards. Click on the "Withdraw" button. Log in to your Moniepoint dashboard. From requests to acceptance, card activation, and dispute management, gain the skills needed for effective management. Say goodbye to traditional banking and enjoy instant and secure money transfers. • Timely response and resolution to Chargebacks on Arbiter and UPSL dispute portal. Frequently Asked Questions. Nov 20, 2023 · Moniepoint Group, the parent company of Moniepoint MFB, refutes Educare CEO Alex Onyia's claim that its system is 95% layered on GTBank's infrastructure. Jul 7, 2024 · 75 Salaries (for 57 job titles) • Updated Jul 7, 2024. Login to Moniepoint . Dispute Resolution Officer at Moniepoint Inc. Mar 28, 2023 · Kindly proceed to log the transaction for reversal if eligible. Apply for a loan. Provide the reason for closing the account. Compromised account? For any issues, including fraud, click the link below to submit a request, and our support team will respond to you as soon as possible. With a Moniepoint POS you can withdraw and deposit cash, and also make payments with any ATM card. If you don’t meet either of these targets, they’ll take back the POS machine from you and give you a refund of Dispute transfer Soji Olatunji March 12, 2024 14:48; The transaction was made 2nd of January to my account, from moniepoint agent, but wasn't added to my balance, in Business Banking . Conclusion Learning Check. Jun 13, 2024 · Open your Moniepoint personal or business app and log into your account. 2017 - Jun 2022 5 years. Escalating BOs Complaints via Zendesk. Enjoy a business solution designed to help you grow. As a Team Lead NIP Dispute and Fraud at Moniepoint Group, I oversee the resolution of disputes and fraud cases involving the Nigerian Instant Payment (NIP) system. How much do Moniepoint employees make? Glassdoor provides our best prediction for total pay in today's job market, along with other types of pay like cash bonuses, stock bonuses, profit sharing, sales commissions, and tips. The following are the benefits you stand to gain from using the Moniepoint POS: Ensures secure transactions for both you and your customers. Lagos, Nigeria. Limited Service Offerings : While Moniepoint offers a wide range of services, some users may have specific needs or requirements that are not currently supported by the platform. Initializing Login to Moniepoint . Choose 'Close Account' and proceed by clicking 'Proceed. Learn to manage the expense card process end-to-end as a BRM or BO in this course. To We power their dreams by providing them with equal access to the tools they need to grow and experience financial happiness. Java Fundamentals - authentication, oops concepts, databases, data structure, spring fundamentals 3. In this course, you will learn the essential skills and knowledge related to card issuance, activation, card settings, and the effective management of card disputes. Mar 6, 2024 · Moniepoint has a daily target for withdrawals, which is 50,000 naira. Select which of the transactions you want to view (Transfer, Purchase, Airtime, bill payment, dispute) NIP Dispute and Fraud Officer Moniepoint Inc. Click on the "UPGRADE NOW" button. This course aims to answer frequently asked questions about Mobile point-of-sale devices in relation to their features, different target markets, activation costs, transaction charges, and performance expectations. Dispute Analyst. In this course you will learn about Zendesk and how you can using it to escalate all your BRM and BO complaints. Lagos State, Nigeria Assist to investigate all electronic Dec 21, 2023 · This privacy policy (“Policy”) applies to the website (s) and mobile application (s) (hereinafter referred to as, the "Sites") provided by Moniepoint Microfinance Bank Limited (“Moniepoint MFB”, “we”, “us”, “our”) , and other products/services of Moniepoint MFB . Do not hesitate to contact us if you have any further questions or require additional information. My previous work as a Teacher has improved my knowledge in handling customers and I've also improved my confidence. Navigate to ‘Payments’. • Ensure daily settlement of web based transactions to our payment gateway partners. Withdrawal/ card payment failed, customer debited, What do I do? Withdrawal/Card payment failed but I am unable to log the transaction for reversal, what do I do. If you can’t reach this target, there’s another option. Step 3. Lagos State, Nigeria. Moniepoint is an all-in-one digital financial services platform for businesses in emerging markets. View Wadinda Cephas Medugu’s profile on LinkedIn, a professional community of 1 billion members. This video shows you exactly how Expense Cards. Fraud. [Fomerly TeamApt inc. This system will enable users to log disputes for failed card transactions, and track them till they get a full reversal, thus giving Nigerians control over With Moniepoint, you can effortlessly receive and send money instantly. Moniepoint MFB has a wide range of personal banking services to help you manage your bank account online. ) Nigeria. Monnify offers an easier, faster and cheaper way for businesses to get paid on their web and mobile applications using convenient payment methods for customers with the highest success rates obtainable in Nigeria. I am a young and dynamic graduate, I have developed skills and competencies through my academic years that include teaching as well as customer service. Moniepoint offers a wide range of personal banking services including savings accounts, debit cards, personal loans and much more. NIP Dispute Resolution Officer. This stage will challenge you to apply your skills in a hypothetical scenario, allowing us to gauge your aptitude for the position. KYC stands for "Know Your Customer," a process Moniepoint uses to verify your identity for secure transactions. Aug 17, 2023 · The Moniepoint Microfinance Bank team’s expertise in building banking solutions is evident in its personal banking app with the introduction of a new card dispute resolution system. • Processing of Web acquired transactions for Business Partners. Dispute Process. Open an account today. May 2, 2024 · It’s a typical headache for individuals and businesses. Click on the ‘Menu icon’ on the top left corner. New to Moniepoint? Sign Up - Resolve issues Seamlessly. Once logged in, click on the 'Earn Money' section on the app's interface. You can easily copy them for sharing by selecting the respective options. Username +234. Avoid failed transactions with other ATM cards. View Fortune Igiebor’s profile on LinkedIn, a professional community of 1 billion members. 4. · Experience: Moniepoint Group · Education: University of Agriculture, Abeokuta · Location: Lagos State · 67 connections on LinkedIn. Someone transferred money from my Moniepoint wallet into another account I am not aware of Professional · A smart customer service professional, with excellent Analytical, Customer handling skills and a problem solver. Feb 27, 2024 · Benefits of Using Moniepoint POS. Objective. Unable to fetch businesses at this time. Fast & Secure Transfers You can use either our mobile app or USSD code to transfer money to friends, business partners or family in minutes. Experience banking that works. Your referral code and referral link will be displayed on this page. ) Apr 2023 - Apr 2024 1 year 1 month. Can't find what you're looking for? Ask us anything Submit a request Jan 8, 2024 · Updated 6 months ago. -Complete. Dispute Resolution Officer. In a tweet response, Moniepoint asserts its infrastructure's independence, emphasizing in-house development and a hybrid cloud architecture. nz sy ej hp tz ho yt sm tt ns